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Wild Mountain Tea Brand
We ship worldwide from our warehouse in China.
Shipping Methods, Duration Estimates & Fees
When you place an order you're offered one or more of the following shipping methods during checkout:
Airmail:
Airmail costs between 7.90 USD or 10.50 USD (or the equivalent in your selected currency) per 2 KG (4.4 lb) parcel for most countries. The expected delivery time is between 1-4 weeks for most countries, unless stated otherwise during checkout.
Express shipping:
Prices are quoted during checkout based on order weight. The shipping speed is about 1-2 weeks, unless stated otherwise during checkout.
Sea/Surface mail (large parcel):
For some countries we offer free sea/surface mail shipping for orders above 10KG/22lbs. If this method is available for your country, you will see it appear if your shopping cart weight is over 10kg/22lbs.
Note: We always work hard to dispatch your order as fast as possible (usually the next working day), but we can’t control delays due to custom clearance (especially during the shopping high season). When you place an order, please take into account the possibility for delays.
Order Processing Speed
Most products offered in our online store are in stock, and are usually shipped the next business day. Orders placed during the weekend are processed on Monday. Unfortunately, in rare cases products may run out of stock. In such situations, we'll have to wait for restocking and it may take 2-4 working days to process your order.
Shipping Confirmation with Trace & Trace Number
All orders are packed with care to guarantee safe delivery. When your order is dispatched, we'll send you a shipping confirmation within 2 days by email, which includes an online tracking number. If you haven't received your shipping confirmation email, please check if it landed in your junk folder. All parcels can be tracked on this 17track.17track. Once your parcel has arrived in your country, you may also use the tracking number on the website of your local post.
Customs
For most countries, you don't have to pay any taxes when receiving the parcel. However, sometimes local authorities may require you to pay custom taxes. As an importer, you're responsible for paying customs taxes and import fees if the arise.
For many EU countries, we've started offering tax inclusive shipping, meaning you don't have to pay tax when you receive the parcel. Taxes are included, if its stated in the selected shipping method.